2014-2015
Kid's Club Attendant
Triangle Square
1870 Harbor Blvd Suite B4
Costa Mesa, CA 92627
24 Hour Fitness
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Supervise children in Kid's Club area and ensures children remain in designated area
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Greeting all incoming members and guests and ensures all check in procudures are followed at front desk
2013-2014
The Disney Store
South Coast Plaza
3333 Bristol St.
Costa Mesa, CA 92626
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Greeted customers, helped locate merchandise and suggested suitable options
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Approcahed each problem with a fresh mind and analytical strategies to quickly resolve concerns
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Pursued resolutions to achieve customer satisfaction, inlcuding tracking down hard-to-find merchandise at diverse locations
Education
2019 - 2021
Wilmington University
BS in Communications & Integrated Marketing
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As part of the Disney Aspire program, I have been attending Wilmington University for the past 2 years, finishing up my degree in Communications & Integrated Marketing.
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I am a part of the Young Professionals in Business Association and have averaged a 3.7 GPA throughout my education, earning a spot on the Dean's List 4 semesters in a row.
320 N Dupont Hwy
New Castle, DE 19720
2014-2019
Cypress College, Fullerton College, Coastline Community College
Kinesiology, Massage Therapy, Communications Studies
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I attended these schools when I was making my transition from being a Kinesiology Major, to a Communications Major. I also obtained a Massage Therapy certificate from Fullerton College.
Orange County, CA
2012-2013
Kinesiology Studies
Vanguard University
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After graduating high school, I attended Vanguard University on an academic scholarship to study Kinesiology
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GPA: 3.5
55 Fair Drive
Costa Mesa CA 92626
2012
Cypress High School
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I attended Cypress High School where I played on the JV and Varsity softball team. I received an Honors Award in Psychology and participated in many volunteer activities.
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GPA 3.9
9801 Valley View St.
Cypress CA 90630
Professional skillset
Entrepreneurial Mindset
Exceptional Customer Service
Teamwork & Collaboration
Social Media Marketing
Awards & Honors
Four Keys Award for Efficiency in Entertainment
Four Keys Award
Guest Compliment
Resume
Experience
2020 - Present
Public Relations Intern
Ajenda Public Relations
Ajenda Public Relations
940 W. Chapman Ave.
Orange CA 92868
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Worked on 3 accounts in the food industry
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Displays strong communication skills in internal communications via Asana
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Writes event listings, press releases and designs visual communication materials such as flyers or social media content in Canva
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Led a Pop-Up event at one of our food halls, Mess Hall
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Researched small businesses in need to be vendors (I reached out to many Disney social platforms to seek out furloughed/laid off cast that had small businesses, and were affected by the pandemic, to be involved and further support their small businesses), remained optimistic and open-minded to changes that involved the Covid-19 pandemic, and designed all the marketing materials for the event
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The day of the event, I made sure to represent Ajenda the best that I could and conversed with all our vendors letting them know I was there and available with any assistance they would need
2019 - Present
Guest Relations Hostess
The Disneyland Resort
The Disneyland Resort
1313 Disneyland Dr.
Anaheim CA 92802
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Provide information to and itinerary plan with visiting guests​
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Addresses concerns and resolves conflicts to the best of my abilities
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Utilizes my past experience and connections with other cast members, in my old departments, to meet the needs of guests in creating "Magical Moments"
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Sells, upgrades and reprints ticket media
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Assists guests with disability services
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2018 - 2020
Social Media Intern
Cypress Church
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Worked on Cypress Church's various platforms such as Facebook and Instagram to gain followers, increase engagement and create content
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Created a new structure and plan to communicate with different departments in organizing events and postings
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Created a communication calendar that helped solidify consistent posting in social accounts across all departments
6143 Ball Road
Cypress CA 90630
2017 - 2019
Entertainment Hostess & Parade Support
The Disneyland Resort
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Scouted to be an Entertainment Hostess
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Became Disney characters' closest friend across both parks and guided guests' character engagements with immersive Disney storytelling
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Strived to create magical and creative memories for guests of all ages
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"Friends" with the characters of Pixar's Cars
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Worked primarily in our Visa Cardholder locations where I would facilitate schedules of characters, checking in guests and guiding interaction
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The Disneyland Resort
1313 Disneyland Dr.
Anaheim CA 92802
2015 - 2017
Tomorrowland Attractions Hostess
The Disneyland Resort
The Disneyland Resort
1313 Disneyland Dr.
Anaheim CA 92802
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Provided ​"out of this world" customer service utilizing training and experiene
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Trained successfully at 3 different attractions
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Successfully trained and welcomed new hires to the area and attractions, setting them up for success
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Trained to coordinate the Star Tours, Buzz Lightyear Astro Blasters, and Expo smoothly and efficiently to the best of my abilities utlizing tools such as CDS, while encouraging and motivating cast members to achieve high end results
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Created a "safety spiel" that included Star Wars pun to achieve an entertaining way to give guests directions. You can watch it
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Created a guest interaction role at our Star Wars Expo where cast could greet those entering with a Star Wars joke or trivia question and would be rewarded with a Star Wars trading card (whether the Force was with their answer or not)
2012 - 2014
Naturopath Intern
A Natural Healing Center
A Natural Healing Center
1601 Dove St., Suite 110
Newport Beach, CA 92660
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Greet and check in patients, and collect personal, medical, and insurance information
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Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
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Coordinate phyician schedule and maintain patient flow by communicating patient arrivals and delays
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Shadowed Dr. Eggleston, took notes for her and discussed supplements with patients that were prescribed